Internal IT service desk
Freshservice
An IT helpdesk for your own team - requests, assets, and approvals instead of hallway asks.
Who it's for
Companies of ~25+ where "the printer’s broken" and "I need software access" interrupt whoever is nearest.
Our take
When internal requests get a queue, two things happen: they stop interrupting your builders, and you finally see patterns (that one laptop has died three times). Freshservice is the standard way in.
The honest downside
Only worth it at team scale. Under ~15 people, a Freshdesk instance or even Taskade board covers it.
What it costs
From $19/agent/month.
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Full disclosure.
Problems we prescribe it for
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